Is iSpy Clothing a "good fit" for my family?
What is the condition of your merchandise?
iSpy carries a range of NEW and SECONDHAND goods. We rank, and fully disclose the condition of all merchandise. Please consult individual product listings for information about the condition of each individual piece.
Useful terminology when shopping our site:
NEW: These are brand new items for which iSpy Clothing is an official retailer. Items marked NEW are not secondhand.
NWT: Secondhand items that are still new with tags.
NIB: Secondhand items that are still new in the box.
NWOT: Secondhand items that appear to be new, but are without a tag.
EUC: Excellent used condition, meaning freshly laundered and free of stains, rips, fading, or damage.
GUC: Good used condition, meaning freshly laundered and free of damage, but with minor signs of wear.
When will my order be ready?
Orders are filled and either shipped, or made available for free pick-up in 3-5 business days. You will receive an email update at each stage of processing: Awaiting Fulfillment, Awaiting Shipment, Shipped or Ready for Pickup. Contact us for the pick-up bin address.
What forms of payment do you accept?
Do you accept returns?
Damaged Goods: While every effort is made ensure that our resale merchandise is in excellent condition, we recognize that occasionally an item may need to come back. We offer a 100% money-back guarantee on items having damage not disclosed in the product listing online, excluding shipping fees. Damaged items do not need to be returned. Simply email us a photo of the damage, and we will process your refund.Returns/exchanges can be shipped back to us, or dropped off 24/7 in our bin. Contact us for address.
What if things go on sale right after I place an order? What if I forget to apply a sale or discount code?
iSpy issues a number of sale, discount and referral codes throughout the year. Our newsletter members receive 15% OFF codes each month, for example. At any time, you may sign up for our newsletter and receive a $10 thank you code, as well as the next monthly code when it comes. Want the current month's code faster? Email us at firstname.lastname@example.org and we'll get it to you ASAP. Unfortunately, discount or referral codes missed at the time of order cannot be applied retroactively.
What's inside your Baby Bundles and Capsule Wardrobes?
Baby Bundles contain 10+ pieces of baby clothing, in the same size range. Size ranges available are 0-3M (contains pieces marked NB and 0-3M,) 3-6M (contains pieces marked 3M and 3-6M,) 6-12M (contains pieces marked 6M, 9M and 6-12M,) 12-18M (contains pieces marked 12M and 12-18M) and 18-14M (contains pieces marked 18M and 18-24M.)
Outfits are sets of 2-3 pieces that came to us from different sources, but were made for each other! Our customers tell us that a major barrier to secondhand shopping is ending up with individual items that don't match. We've heard you, and created our Outfits collection!
Capsule wardrobes are collections that mix-and-match, to make a variety of great outfits. Each Capsule Wardrobe contains pieces that co-ordinate to create a great style. Capsule wardrobes not only save you money on your child's clothing, but make it easier for kids to be independent at getting dressed and putting pieces together in the morning on their own!
Want to build your own outfits or capsule wardrobe? This colour chart will help! Our intake team uses this chart to describe the colour of items we list online. Does peach go with blush? You bet! It pairs well with lavender too, in our opinion. Hope this helps: